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Return Policy

At Sustainable Wireless, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:

1. Time Limit:

  • We accept returns within thirty days (30 days) from the date of delivery.

2. Condition of the Product:

  • The product must be in its original condition, unused, and undamaged.
  • All original packaging, tags, labels, and accessories must be intact and included with the return.

3. Eligibility for Return:

  • We accept returns only for products that are in perfect condition as delivered by us.
  • Products that show signs of wear and tear, damage, or alteration are not eligible for return.

4. Return Process:

  • To initiate a return, please contact our customer service team within the specified return period.
  • Provide your order details, including the order number and reason for the return.
  • Our customer service team will guide you through the return process and provide you with a return authorization if your return meets the eligibility criteria.

5. Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we are not responsible for lost or damaged return shipments.
  • Please note that shipping rates for returns will be covered by the user and not by Sustainable Wireless.

6. Refund Processing:

  • Once we receive and inspect the returned product, we will notify you of the status of your refund.
  • If the return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.

7. Exclusions:

  • Certain products may be exempt from our return policy due to hygiene reasons or manufacturer restrictions. These products will be clearly marked as non-returnable on our website.

8. Contact Us:

  • If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer service team. We are here to help you with a hassle-free return process.

By making a purchase from Sustainable Wireless, you agree to abide by the terms and conditions of our return policy outlined above.

Thank you for choosing Sustainable Wireless. We appreciate your business!

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