At Sustainable Wireless, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:
1. Time Limit:
- We accept returns within thirty days (30 days) from the date of delivery.
2. Condition of the Product:
- The product must be in its original condition, unused, and undamaged.
- All original packaging, tags, labels, and accessories must be intact and included with the return.
3. Eligibility for Return:
- We accept returns only for products that are in perfect condition as delivered by us.
- Products that show signs of wear and tear, damage, or alteration are not eligible for return.
4. Return Process:
- To initiate a return, please contact our customer service team within the specified return period.
- Provide your order details, including the order number and reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if your return meets the eligibility criteria.
5. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we are not responsible for lost or damaged return shipments.
- Please note that shipping rates for returns will be covered by the user and not by Sustainable Wireless.
6. Refund Processing:
- Once we receive and inspect the returned product, we will notify you of the status of your refund.
- If the return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.
7. Exclusions:
- Certain products may be exempt from our return policy due to hygiene reasons or manufacturer restrictions. These products will be clearly marked as non-returnable on our website.
8. Contact Us:
- If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer service team. We are here to help you with a hassle-free return process.
By making a purchase from Sustainable Wireless, you agree to abide by the terms and conditions of our return policy outlined above.
Thank you for choosing Sustainable Wireless. We appreciate your business!